Last Updated: 11/30/2025
This Privacy Policy explains how VeracityHub (“VeracityHub,” “we,” “our,” or “us”) collects, uses, stores, and protects information when customers access our website, platform, API services, mobile interfaces, and other products (collectively, the “Services”).
VeracityHub primarily serves as a Service Provider / Processor on behalf of business clients (“Customers”). Most personal data processed through VeracityHub is submitted by Customers through API requests or file uploads, and is not collected or sourced directly by VeracityHub.
This Privacy Policy applies to:
Visitors to VeracityHub.io
Customer admin users
Business-to-business (B2B) leads who interact with our site
Personal information processed through our APIs and batch verification services
This policy does NOT apply to information collected directly from consumers by our Customers. Our Customers remain responsible for their own privacy notices and consents for consumer data they transmit to VeracityHub.
For all API-based processing (verification, identity append, CNAM, OTP, reverse lookup, soft pull), VeracityHub acts as a Processor (GDPR), Service Provider/Contractor (CCPA) on behalf of Customers.
This means:
We do not control the personal data sent to us.
We do not sell or share personal data for cross-context behavioral advertising.
We process data only according to Customer instructions.
We do not store appended PII beyond what is necessary to return an API response.
We do not use personal information for our own purposes.
We collect the following data directly from Customer admin users and site visitors:
Name
Email address
Company name
Username/password
Billing details
Payment information (processed via Stripe or other PCI-compliant providers)
Support communications
Website analytics
B2B marketing leads
This information is used for account creation, authentication, communication, billing, and improving our Services.
Customers may transmit the following personal data types for verification purposes:
Phone numbers
Names
Addresses
Email addresses
Identity attributes
Carrier information
CNAM data
Device data
Government database match results
Soft credit pull identity matching information
Important:
VeracityHub does NOT collect this information directly.
VeracityHub does NOT store API-submitted personal data long-term.
VeracityHub does NOT repurpose or resell this information.
All such data is processed transiently and returned to Customers via API response or batch output.
Some Services (identity append, reverse lookup, CNAM, soft pull) involve obtaining additional information from, or matching against, third-party data providers (“Subprocessors”).
We may append or enrich Customer-submitted data with:
Name
Address
Line type
Carrier
Caller name (CNAM)
ID verification match results
Soft pull identity confirmation data
We do not store appended PII.
It is generated in real time, passed to the Customer, and discarded according to our short-term log retention policies.
For security, operational integrity, and billing:
API timestamps
API key usage
Status codes
Latency
Error logs
Volume metrics
These logs may reference identifiers such as hashed phone numbers or truncated tokens.
We minimize exposure of sensitive data in logs.
We use information for:
API verification
Identity and risk evaluation
Soft pull identity matching
CNAM / carrier lookup
Batch processing
User authentication
Billing and invoicing
Customer support
Monitoring system integrity
Detecting fraud, abuse, and service misuse
Compliance with legal requirements
Usage analytics
Performance optimization
We do not use API-submitted personal data for marketing.
Certain Services may involve identity verification or soft pull matching against third-party databases.
VeracityHub:
Does not access full consumer credit reports
Does not make credit decisions
Only returns identity/eligibility match metadata
Acts solely as a Service Provider for Customer-authorized permissible purpose transactions
If you use our soft pull functionality, you agree to comply with FCRA requirements, including permissible use, user consent, and end-user disclosures.
We share information only with:
Trusted service partners that support operations, including:
Identity verification partners
CNAM/carrier data providers
OTP delivery providers (SMS gateways)
Soft pull vendors
Cloud hosting platforms
Billing providers (e.g., Stripe)
Security & logging infrastructure
All subprocessors are contractually bound to protect data.
We may disclose information if required by law, subpoena, or to protect against fraud or misuse.
API-submitted PII: not stored beyond transient processing.
Logs: retained for security and billing purposes for a limited period.
Admin/B2B user data: retained as long as the account remains active.
Backups: rotated according to internal policies.
We use technical and organizational measures to protect data, including:
Encryption in transit
Access control and authentication
Network segmentation
Log auditing
Vendor security screening
Least-privilege access policies
No platform can guarantee perfect security.
If data crosses borders, we use:
Standard Contractual Clauses (SCCs)
Subprocessor data protection agreements
Admin users may:
Access and update profile data
Request deletion of account information
Disable or delete API keys
Request data copies
Consumers whose data is processed through Customer API calls should contact the Customer, not VeracityHub.
Our Services are not directed to children under 16 and we do not knowingly collect children’s data.
We may update this Privacy Policy. Changes will be posted on this page.
If you have questions about this Privacy Policy, contact:
VeracityHub
Email: privacy@veracityhub.io
Address: 817 West Peachtree St. NE Ste P200 Atlanta, GA 20208